Shipping Policy

Order Processing

Annova aims to process and dispatch orders within 1–2 working days after payment has been successfully received and confirmed.

Orders placed on weekends or public holidays will normally be processed on the next working day.

Once an order has been fulfilled or dispatched, it cannot normally be cancelled in transit. If you no longer require an order after dispatch, please accept delivery and follow our Return, Refund & Cancellation Policy.

Where We Ship From

Annova sells products from stock held or fulfilled through different locations depending on the product and destination.

Products may therefore be dispatched from the United Kingdom, United States, Australia or another stated fulfilment location, where applicable.

Where product pages display a “Ships from” location, customers should check this information before ordering.

United Kingdom Delivery

UK orders are delivered using Royal Mail or other recognised courier services.

Available delivery methods, charges and estimated delivery times are shown at checkout before payment.

United States Delivery

Customers purchasing through the United States market will be shown the available USA delivery methods and shipping charges at checkout.

Depending on the product, an order may be fulfilled from stock located in the United States or shipped internationally from another Annova fulfilment location.

The applicable delivery options and charges will be displayed at checkout.

Australia Delivery

Customers purchasing through the Australian market will be shown the available Australian delivery methods and shipping charges at checkout.

Depending on the product, an order may be fulfilled from stock located in Australia or shipped internationally from another Annova fulfilment location.

The applicable delivery options and charges will be displayed at checkout.

International Delivery

For international orders, delivery availability, shipping charges and estimated delivery times depend on the destination, product and fulfilment location.

Available shipping options and applicable charges are displayed at checkout where delivery is available.

Some products may not be available for delivery to every country.

Customs, Duties and Taxes

International shipments may be subject to customs procedures, import duties, taxes or other charges depending on the destination and the manner in which the order is supplied.

Where duties or taxes are included or collected at checkout, this will be indicated during the purchasing process where applicable.

Where charges are not collected by Annova, the customer may be responsible for charges imposed by customs authorities, carriers or other authorities, subject to applicable law.

Delivery Times

Delivery times shown on Annova.biz or at checkout are estimates unless expressly stated otherwise.

Delivery may be affected by weekends, public holidays, customs clearance, carrier disruption, severe weather or other circumstances outside Annova's reasonable control.

This does not affect any statutory rights available to customers under applicable consumer law.

Tracking

Customers will receive dispatch confirmation and tracking information where tracking is available for the selected delivery service.

Please ensure that the delivery address and contact information supplied when ordering are complete and accurate.

Refused or Unaccepted Deliveries

If an order has already been dispatched and the customer refuses delivery, fails to accept delivery, or the parcel is returned because of circumstances attributable to the customer, any refund will be processed after the goods have been returned and checked.

Where permitted by applicable law, Annova may deduct the actual outbound and return shipping charges, customs or carrier charges incurred as a result of the unsuccessful delivery, together with a £5 handling charge or the equivalent amount in the customer's local currency.

These deductions will not apply where the failed delivery results from an error by Annova, faulty or incorrectly supplied goods, or where applicable consumer law does not permit the deduction.

For full details, please refer to our Return, Refund & Cancellation Policy.

Contact Us

For questions concerning shipping or delivery, please contact:

Annova (UK) Ltd T/A Annova.biz
Email: customercare@annova.biz

Please include your order number when contacting us about an existing order.